New Look

Note: The owner or a representative of this business has not yet completed the verification process

3.9

( 8 reviews )

Fashion, Women's Clothing, Accessories

Closed 09:00 AM - 09:00 PM See Hours

Units 1251-1253, New Red Mall, Gateshead NE11 9YP, United Kingdom +44 1914-618-720

New Look (Metro Centre) is a renowned brand that offers a wide range of fashionable clothing and accessories for individuals of all ages. With its prime location at Metro Centre, it has become a popular destination for fashion enthusiasts. New Look prides itself on providing trendy and affordable options to its customers, ensuring that everyone can find their style without breaking the bank. The store boasts a vast collection of clothes, shoes, and accessories, catering to different tastes and preferences. Additionally, New Look offers excellent customer service, ensuring a pleasant shopping experience for all its visitors. Whether you are looking for a casual outfit or a formal attire, New Look (Metro Centre) is the go-to place for all your fashion needs.

Reviews

3.9/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Betsy mycek

March 22, 2024

Shopping with my daughter and she selected 5 items. The time was 6pm and closing wasn't until 7pm but they had closed the changing rooms and the assistant said it was due to them closing soon. Decided to purchase the 5 items but at the till because one of the items were in the sale we were told it could only be exchanged and not refunded. Normally I would agree but they have taken away the right to try the item on in the shop with the changing rooms being closed early. If the shop is open and trading I think the option to try items on should also be open. Turns out the sale item didn't fit and was far bigger than the other items the same size. I think next time we will just shop online.

Marlon mendoza

March 22, 2024

Nice shop, comfortable sofa for people who need to wait near fitting rooms

Tim peck

March 22, 2024

One hour before the store closes, all fitting rooms are closed. When asked why?! The only one hall assistant , apparently she is also a manager and cleaner, told me that she should start clean the hall and can't watch the fitting room. What a shame! 🤦‍♂️ I always thought it should be all done after the store closed! I've never seen anything like this.

Varona stevenson

March 22, 2024

Nice big store, plenty of choice and they had a 25% off sale on. However, tills upstairs were off and staff were walking around on their phones when they could have been Manning the upstairs tills. The guy downstairs that serves us was pleasant and polite, maybe other staff should take a leaf out of his book.

Steve b

March 22, 2024

Its ok better for young people

Varona stevenson

March 22, 2024

The shelves were a mess so you couldn’t get anything off them. Then the people working in fitting rooms were too busy chatting to see that I was trying to get their attention. Then the queue was really long but they had very few people working the tills despite many staff members just standing around doing nothing

Mary graham

March 22, 2024

Was in here Thurs 28th April and a young girl assistant with long dark hair and glasses was so lovely.Helped me buy 2 pair of boots and she was so friendly and helpful she made my day.An absolute credit to your company!!

Roger powell

March 22, 2024

I visited today as I had heard what great stock there is at this branch, this was very true however the staff was particularly unhelpful and rude. One young girl gave me a terrible attitude and even rolled her eyes at me asking to check the price on a pair of shoes. I understand that she probably wanted to get home as it was pushing 4.30pm on a sunday, however this was not my problem. I found this very rude and will certainly not be returning to this branch again.